Value based pricing and packaging

Turn what customers value into packaging and prices that sell

Most price lists are built from features, costs or benchmarks, so prices reflect what is sold, not why customers buy. New price lists are judged on new customers, while the biggest impact and risk sit with existing ones. We build the packages and prices from what customers value.

Watch the video: explaining value based pricing and packaging in two minutes
Measured in one engagement

Revenue from existing customers, £m

Before: revenue from existing customers £7.5m Repricing at migration: +£0.7m, +9% Upsell to higher tiers: +£0.9m, +12% Shared logins become users: +£1.1m, +15% Churn: −£0.1m, −1% After 9 months: £10.1m, up 35% £7.5m+£0.7m+£0.9m+£1.1m−£0.1m£10.1m +9%+12%+15%−1%+35% BeforeRepricingUpsellUsersChurnAfter Beforeold price listRepricingat migrationUpsell tohigher tiersShared loginsbecome usersChurn+0.4%After9 months
Customers migrated in 9 months85%
Accounts to named users3,600 → 35,000
Net revenue retention135%
What changes for you

Prices follow what customers value, for new and existing customers

01

Clear pricing and packaging options grounded in customer needs.

02

Sales, finance and operations all sell and process the new prices correctly.

03

People trained to sell the new pricing structure with confidence.

Customer case

New pricing live within three months

Download the case to see how we got a packaging and price list built on customer preferences live and sold within three months.

Top-down rationale
  • Increase company revenue and margins
  • Sensible price buildup from tier to tier
Goal:Determine pricelist for all products and bundles
  • Identify product migration paths per customer
  • Assess what each existing customer would pay after being migrated
Bottom-up rationale
Is this you?

Your price list is built around products, not customer value

01

Packaging and pricing evolved over time, not from buying behaviour.

02

The price list is built around features, not customer value.

03

You believe more pricing impact exists, but do not know where.

04

A major pricing change feels risky and unfamiliar to your team.

How it works

Customer preferences shape the packages, prices are tested and simulated, then rolled out with tooling, governance and trained teams

  1. 1Find out what your customers need and what they will pay.
  2. 2Shape the packages from those customer needs.
  3. 3Test the prices with customers and simulate migrations.
  4. 4Roll out with tooling and governance.
  5. 5Train the teams to sell the new pricing.
Your companyValue offeredValue CommunicatedPrices
CompetitionValue offeredValue CommunicatedPrices
CompetitionValue offeredValue CommunicatedPrices
CompetitionValue offeredValue CommunicatedPrices
CustomersNeedsWillingness-to-pay
Is this for you?

For companies that want to rebuild pricing, not tweak it

This IS for you, if
  • You want to redesign pricing based on customer needs
  • You need to realize higher prices on new and existing customers
  • You want teams trained to sell pricing with value arguments
  • You want margin impact that is measured and repeatable
This is NOT for you, if
  • You only want a quick price increase without changing packaging
  • You cannot get sales, finance and operations to agree
  • You want a concept, but not implementation support

If this sounds valuable to your company, book a meeting with us. Or use the form below.

Next step

Contact us with your question or problem

If you would like to get in touch, or you have a specific question, please feel free to reach out by filling in the form.

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