What they wanted
As a European leader in telematics systems (data from vehicle operations), helps its customers unlock potential from managing fleets of vehicles. A key strategic growth pillar is in the large, enterprise, customer segment. Our client wanted to understand the product gaps that need to be closed for success.
What we did
We started by analysing all internal data, which quickly allowed us to form key hypotheses for needed change. These hypotheses were tested with internal interviews, as well as customer interviews. We developed a long-list of gaps covering many business areas. We further prioritized the gaps, defined key enablers and developed a roadmap.
What we achieved
By taking a step back, we quickly realized that real success in the targeted segment was only possible through a transformation, and by addressing areas much broader than product alone. This includes e.g. changing the organizational setup, reviewing existing processes or developing new supporting systems. We helped our client understand the hurdles and kick-off a transformation programme.